UPCOMING EVENTS:
60 participants in each session
MASTERING CONFLICT RESOLUTION
& SUCCESS WITH DIFFICULT CONVERSATIONS
REMC Building-Wabash
November 2
11 ParticipantsThe Productive Assistant
DRIVING ACCOUNTABILITY
October 27
24 in Attendance
Huntington Chamber
MASTERING CONFLICT RESOLUTION
Huntington University
OCTOBER 12
29 in Attendance
DRIVING ACCOUNTABILITY
Huntington Chamber
Driving Accountability
October 22, 2010
SECURITY FEDERAL BANK
Logansport, Indiana
16 MANAGERS/SUPERVISORS
65 PARTICIPANTS ATTENDED THIS EVENT!!!
Wabash 1/2 Day Management Development Seminar ONLY $50.00
MAKING DIFFICULT COMMUNICATION DOABLE
Difficult communication comes in all shapes and sizes, from settling employee disagreements, giving performance appraisals, making changes to schedules, counseling, discipline, or even termination. Ever struggle with how to come up with and say the “right words, at the right time?” As leaders, we will all be faced with the opportunity to address a difficult situation. When the time comes, our choices will be to act with confidence or react with fear.
This workshop is designed to help those who supervise and manage others to better understand the wide variety of communication tools and approaches available and how to use them to get our message across in ways which encourage, build self-esteem, and minimize the level of discomfort for all involved.
During this session of Making Difficult Communication Doable, we will discuss how and when to involve others in the discussion, how to play off strengths and relationships, and how to cultivate, motivate, and sustain the performance levels or outcomes expected. If you would like to improve your overall effectiveness in connecting and dealing with employees during difficult situations, this workshop is for you.
Lori Eltzroth, Vice President of HR for Beacon Credit Union, has over 15 years of HR Generalist experience in financial institutions. She earned a Psychology & Sociology degree from Indiana University and is a PHR. Lori is an expert in consumer driven healthcare and has extensive experience in the recruitment, hiring, and professional development of executive, professional and customer service employees.
DRIVING ACCOUNTABILITY
In business, as in life, we are all supposed to be accountable for the results we achieve. When it comes to getting results there are
two kinds of people, those who "do", and those who "do not have a clue." Yet, why does it seem that some people can get away with missing deadlines or failing to meet goals, while others are forced to pick up the slack? Accountability is the key.
Good management encourages communication, leadership, guidance, and setting clear goals at all levels. During this workshop we
will discuss how we can drive accountability through our communication, expectations, and motivation of others.
Participants will learn to distinguish between excuses and assignable causes, how to eliminate blaming others or from accepting excuses, and ways to identify specific performance deficiencies or skill gaps. We will look at proven methods to help others to stay on track, avoid making excuses, and to focus on results.
Preparation, planning, and purpose are the keys to driving accountability. Learn proven action steps used to deliver straight-forward, fact-based, result-oriented feedback and instructions to your employees.
Participants will discuss how to handle real-life situations, anticipate employee responses, and how to choose the proper course
of action to take to drive high performance, accountability, and results. This hands-on workshop will encourage the sharing of best practices, experiences, and techniques, which can help you to improve your leadership skills, increase your personal job satisfaction, and to reduce your level of stress at work.
Alan Siepker-SPHR, HR Manager for Thermafiber, Inc., has 25 years of industrial labor relations, negotiations and arbitration experience in union and union-free facilities. He is an adult education instructor. Alan has a degree in Communications from Eastern Illinois, and a Business Management and an MBA from Indiana Tech University
Beacon Credit Union Building
September 22, 2010
12:30 p.m. - 4:00 p.m.
$50.00 per person