Human Resource Services & Management Training

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           Team Leader and Supervisor Training

 
Most organizations are looking to provide front-line managers, supervisors, and team leaders with practical, proven, and easy to remember methods and techniques to engage, motivate, and effectively handle employee complaints and concerns. Build your own training program from some of the most popular and proven training modules offered for those who lead others:
 
 
                                         
               Training Modules ( Customized 2 to 4 hour sessions ) 

 
                  Effective Employee Communication                        Setting, Appraising, and Improving Employee Performance
                  Coaching For Performance                                       Resolving Conflict for Groups and Individuals
                  Leadership Methods and Practices                          Motivating For Results
                  Making Diversity Work                                               Discipline and Documentation
                  Team and Individual Coaching                                  Increasing Employee Participation, Involvement, and Commitment
                  Communicating with the Boss                                   Interviewing, Hiring, and Orientation-Do's and Don'ts
                  HR/Employment Law: You Make The Call                Understanding Laws, Rules, and Regulations on Decision-Making
                  Giving Orders and Instructions                                  Strategic Planning

                  Maintaining Positive Employee Relations                
Improving Safety at Work 
 
                         Webinar Training is Available-Ask for Pricing
 
SPECIFIC MODULE OVERVIEW
 
EFFECTIVE EMPLOYEE COMMUNICATION
 
Focus on the Situation, Not the Person.
Attitude Versus Behavior
The Value of "I Statements"
Praise & Self Esteem
Active Listening Skills
Non-judgment/emotional
Facts versus Feelings
  
UNDERSTANDING LEGAL ISSUES

FMLA
ADA

Discrimination Laws
Harassment
OSHA-Worker's Compensation
Union Avoidance

SPECIFIC MODULE OVERVIEW

 

SETTING & APPRAISING PERFORMANCE

 

                                The Process Approach

Being Direct with Respect

Be Clear, Specific, & Direct

Get Employee Input

Get Employee Commitment  to the Plan

Setting Controls & Measurements

 

 

 

LEADERSHIP METHODS & PRACTICES

 

My Leadership & Communication Style

Maintaining & Sustaining Balance

Being Firm, Fair, & Consistent

How to Guide & Influence

Leading & Managing

  

SPECIFIC MODULE OVERVIEW

 

COACHING FOR PERFORMANCE

 

  Building Team Trust & LoyaltyEncouraging Accountability & Responsibility

Enabling Employee Performance & Confidence

Focusing on Employee Strengths & Growth

Team Conflict & Communication

   EMPLOYEE MOTIVATION AT WORK

 Goal Setting

Understanding Motivation

Passion and Enthusiasm

Reinforcing Expectations

Rewards & Awards

Listen More, Talk Less.

 

 

 QUESTION?

 

How Do You Know Whether Your Training Has Been Effective?

 

 

R  E  S  U  L  T  S

 

 

 

When you see your team leaders have undergone a change in how they approach and resolve problems and in how they achieve and sustain positive results through their employees.

 

 

Making Your Training Investment Work For You

 

 

Our facilitators focus each learning session on guiding and helping each participant to

 improve their level of skill and ability through recognition, reinforcement, and application. 

 

Each session starts and ends with the participant asking and answering the following questions:

 

 

The area of Leaning I would like to Explore:

 

The body of Knowledge I would like to Expand:

 

The Specific Behavior I would like to Master:

 

My Success will be Measured or Result in:

          

 

                                                                                  _________________________________

 

    LET'S GET STARTED BUILDING YOUR CUSTOMIZED PLAN!!!